android - Google Play InApp (Prime31, Unity) - User doesn't see products / product information not loaded -

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we have app on google play store runs fine, has amount of customers , amount of people buy inapps.

now 1 customer contacted us, because can't see prices of product. queryinventory thingy seems fail. me , "all" other customers works.

what cause such issues?

i thought about

  • no installed play services
  • installation not through google play store
  • no internet

however customer can see inapps in other apps, has installed play services + has internet (verified via leaderboards).

is there googles side or customer device settings side, can disable functionality of google inapps?


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